We have established long-term, stable relationships with many courier companies, including DHL, FedEx, TNT, UPS, etc., to ensure that our products are delivered to you in a timely and accurate manner. Generally, we will choose the optimal courier service for you depending on your destination, but of course, you can also contact us to choose your preferred courier service.
1. Order confirmation and shipping
When you placed order online and completed the order payment, you will receive the confirmation email within 1 hour.
Generally, the order will be shipped within 72 hours after the order confirmed during business days. You will receive a shipping information by email with a tracking number for tracing the order.
2. Shipping Description
We only ship to the United States currently, if there is any need for shipping to other countries, please contact us directly.
Shipping costs within le États-Unis consist of two parts:
1. Fixed base shipping cost $15.00
2. $5.00 per kilogram of weight
Thus, the shipping fee will be $15.00 of the fixed base shipping fee plus $5.00 for each kilogram.
E.g. Your order is 5 kg, and the freight will be $15.00+($5.00*5)=$40.00
3.Estimated Shipping and Delivery Time
We make every effort to ensure that in-stock products are shipped within 72 hours during business days once order confirmed.
- Estimated delivery time to USA: 2-7 jours ouvrables
- Estimated delivery time to other countries: 8-12 jours ouvrables
- Please note that all delivery times are estimates under normal circumstances, but ultimately depend on international courier timelines and local customs/duties
4. Special Conditions Notice
1. If you do not receive any order confirmation or shipment confirmation emails, please contact us. You can also check the status of your order by visiting “My Account”.
2. Please make sure that the address and contact number you provide to us for delivery are accurate so that the carrier can contact you smoothly for delivery.
3. We currently ship worldwide via DHL, FedEx, TNT, UPS, etc.
4. Customized products may take more time to ship and we will consult with you via email or phone on the exact delivery time.
5. If you purchase multiple items from the mall, we will combine courier packages to save your shipping costs.
6. Orders placed on weekends or major holidays are usually shipped within 72 hours of the end of the holiday.
7. Customer is responsible for all import duties and taxes incurred.
8. All products and freight quotes are in US dollars (USD). Shipping methods and time depend on the destination.
9. We promise that all international shipments will be thoroughly inspected prior to shipment to ensure accurate delivery.
We committed to offer customers fast, premium logistics delivery services worldwide. If you have any inquiries about shipping, please feel free to Contactez-Nous directly or ask for online service.